Alero Technology  
Enterprise Information Management Home Login Contact us
Products Solutions Services

Partners

Customers

Support News About
Support
 
 
  Support  
 
Support Overview

Our support philosophy and customer commitment go far beyond just providing product. Our entire company stands behind each product and solution that we deliver regardless of the customer size or the price paid by the customer. We also stand behind each of our partners, working closely with them, becoming an extension of their own organizations, and guarantying the success of their projects, initiatives, and/or solutions.

What do you get with Alero products and solutions?
With Alero, our partners and customers lower the total cost and risk of owning an Alero solution, improve the return from your IT investment, and optimize the business value of your IT solutions. Here is why:

 

Feature  

        Description

Company commitment  
  • Benefit from our knowledge and expertise directly from our professional technical engineers
  • Consult with us about your next solution, architecture, design, tool, initiative
  • Use our know-how and expertise in the subject matter to extend your credibility and knowledge in your own country, market ,or industry
Product enhancements and updates  
  • Take advantage of the latest industry-leading technology enhancements
  • Get upgrades as part of your annual support contract
  • Get access to new functionality across product lines that help you grow your information-driven business
Global Support Infrastructure  
  • Benefit from our global partner experience and expertise
  • Get direct access to Alero expertise for your mission critical issues available 24/7
Proactive, Automated Support  
  • Access advanced, proactive, automated support tools to optimize system performance
  • Access simplified, automated configuration management and framework
Lifetime Support  
  • Maximize your Alero investment
  • Control your upgrade strategy
  • Unlock the full value of your Alero solutions
Who to Contact?
Technical Support Services are offered at Alero's or authorized reseller's offices worldwide. For problems or questions on installing, administering or using the Alero software, contact your Alero's or authorized reseller's Technical Support Services.

Contact us now!

 
Privacy Legal Site Map Copyright © 2008 Alero Technology, Inc. All Rights Reserved. Designed by 3eyegroup
Phone: 858.720.6688 - Toll Free:877.720.6688 - Fax: 858.720.8585 - info@alerotech.com